Refunds & Cancellation
Qvicom Marketing & Design Studio aims for every engagement to be fair and transparent. This policy explains when refunds and cancellations apply.
Services and retainers
Project deposits are refundable in full if work has not started. Once production has begun, the deposit covers work performed up to the cancellation date and is not refundable. Fixed-quote projects cancelled midway are billed for the percentage of scope completed, capped at the quoted total. Monthly retainers can be cancelled at any time; service continues until the end of the paid period and no partial refund is issued for the current period.
Digital products
Digital files (templates, packs, and downloadable products in the Store) can be refunded within 14 days of purchase if the files have not been substantially downloaded or used. Refunds are not available for completed custom design work or licensed third-party assets purchased on your behalf.
Hosting, domains, and mail
Hosting, domain registration, and mail services are non-refundable once activated, because registrars and data centers do not return fees after activation. You may cancel renewal at any time before the next billing date.
How to request a refund
Email info@qvicom.io with your invoice or order number and a short description. We acknowledge requests within two business days and process approved refunds within 5–10 business days to the original payment method (PayPal, Nequi, or card, depending on the market).
Questions
Contact us before purchasing if anything here is unclear — we would rather answer first than refund later.