Support
Help when you need it
Guides, status information and direct contact with the team that operates the platform.
Support roadmap
The support desk is being built in phases. This page reflects exactly what exists today — nothing more.
- Contact form with rate limiting and audit logging available
- Knowledge base articles phase 40–60%
- Ticket departments, priorities and SLA timers phase 40–60%
- Knowledge base file attachments available
- Staff canned responses available
- Ticket attachments not implemented
- Escalation rules and on-call rotation phase 80–100%